crixex's Privacy Policy

crixex is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy will tell you how crixex collects your personal information, for what purposes it is used, how long it is stored, and what rights you have over your information.

By using our website crixex.cam, creating an account, or using any of our services, you will be considered to have given your consent to this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.

This privacy policy applies to all crixex products, services, mobile and web applications, and all channels of communication with us.

crixex collects various types of information. We collect this information directly from you, or automatically through your use of the platform.

2.1 Information Provided Directly

Information you provide during account registration and use of services:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID or passport number (for identity verification)
• Payment information — bKash, Nagad, or Rocket number, bank account details
• Information provided when contacting our support team

2.2 Automatically Collected Information

Some information is collected automatically when you use our platform:

• IP address and device type
• Browser type and language settings
• Date, time, and duration of visits
• Which pages were viewed and for how long
• Gaming activity and transaction history
• Information collected through cookies and similar tracking technologies

crixex uses your personal information for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Maintaining gaming account balance and history
• Managing bonuses, rewards, and promotional offers
• Providing customer support

3.2 Security and Legal Compliance

• Preventing fraud, money laundering, and other illegal activities
• User age verification (confirming 21+)
• Detecting and monitoring suspicious activity
• Complying with applicable laws and regulations
• Assisting with legal claims and dispute resolution

3.3 Service Improvement and Communication

• Improving platform functionality and user experience
• Informing users about new games, offers, and updates
• Sending important account-related notifications
• Customizing content according to user preferences

crixex never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service Provider Partners: Trusted organizations that assist us with payment processing (bKash, Nagad, Rocket), technical infrastructure, and customer support. These partners may only use the information for the purpose of providing the contracted services.
• Legal Obligations: Information may be provided to regulatory authorities when required to comply with court orders, government directives, or applicable laws.
• Security Protection: When needed to prevent, investigate fraud, misuse, or illegal activities.
• Business Transfers: In the case of mergers, acquisitions, or asset sales, where users will be notified in advance.

Necessary confidentiality agreements remain in place whenever information is shared with any third party.

crixex uses cookies and similar technologies on its website. These help improve your experience and allow our services to operate effectively.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions, security verification, and core functionality. Without these, the platform will not work properly.
• Performance Cookies: Used to monitor and improve platform performance.
• Preference Cookies: Used to remember language and personal preferences.
• Analytics Cookies: Used to analyze user behavior and improve services.

5.2 Cookie Controls

You can control or disable cookies by changing your browser settings. Keep in mind that disabling certain essential cookies may affect platform functionality.

crixex has adopted industry-standard technical and administrative measures to ensure the security of your information.

6.1 Security Measures

• All data transmissions are secured by SSL encryption technology
• Personal information is stored in encrypted form
• Restricted access controls — only authorized staff have access to data
• Regular security audits and vulnerability assessments are conducted
• 24/7 monitoring is active to detect suspicious activity

6.2 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed or deleted, certain information may need to be retained for a specified period due to legal and regulatory obligations. Information that is no longer needed is securely deleted or anonymized.

You have some important rights over your personal information:

• Access: You can find out what information we hold about you.
• Right to Correction: You can request that we correct inaccurate or incomplete information.
• Right to Deletion: In certain circumstances you can request that your information be deleted (where there is no legal obligation to retain it).
• Right to Restrict Processing: In certain circumstances you can restrict the processing of your information.
• Opt Out of Marketing Communications: You can unsubscribe from marketing emails or notifications at any time.
• Lodge a Complaint: If you have any objection to how your information is processed, you can contact us directly.

To exercise any of the above rights, please contact our support team. We will review your request as quickly as possible.

crixex is strictly not intended for anyone under the age of 21. We do not knowingly collect or process information from anyone under the age of 21. We conduct an age verification process at the time of account creation.

If we become aware that someone under the age of 21 has provided us with their information, we will immediately delete that information and close the associated account.

crixex primarily serves users in Bangladesh. However, due to technical infrastructure, your information may be processed or stored on servers located outside Bangladesh. In such cases we ensure that:

• Adequate protection measures are in place in the receiving country or organization.
• The data transfer is governed under this privacy policy.
• All third-party providers comply with applicable data protection standards.

crixex reserves the right to change or update this privacy policy as needed. If any significant changes are made, we will notify you by email or through the platform. The updated policy will be considered effective from the date of publication.

We recommend that you review this page regularly so that you remain informed about the latest privacy policy. Continuing to use the platform after any changes will be considered as your consent to the new policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

This privacy policy has been prepared in Bengali and applies to all services on crixex.cam. For users aged 21+ only. Please play responsibly.